[simpits-tech] great site for cockpit builders

[Steve Smith]

Sorry but I think you made it to the big list anyway.......

Steve


> 
> hi, ken.
> 
> i'm writing to you directly instead of slamming PFC on the big list.
> 
> their support is good, their hardware is great. their documentation, 
order 
> fullfillment, and software have much to be desired.
> 
> it's puzzling to spend $1,000.00 on their jetliner yoke, and not even 
get a 
> driver. they point you to their competition (CH products in this 
case), and 
> suggest you download _their_ driver. smell a problem with their 
software 
> development?
> 
> of course, you discover this ONLY after severe head-scratching, since 
they 
> don't document any of this. you have to visit their site, then the 
FAQs to 
> figure things out. if you just install the yoke, it will not work. 
period. 
> there is now way it could as shipped. no apologies from PFC.
> 
> their $2,000.00 radio stack won't work with pro pilot, which totally 
> negates the function of the radios. this works just fine with 
goflight 
> boxes. they shipped the wrong cables with the unit, and (like your 
> experience) make it too easy to damage their equipment by using very 
> similar connectors. all these problems are easily fixed if they just 
spent 
> a minute thinking about design.
> 
> they apologize, then tell you that the microsoft stick just won't 
work with 
> their equipment. 'tis strange, because the stick works just fine 
UNTIL you 
> install their driver.
> 
> when you have a working system (microsoft FS, MS stick), install a 
driver, 
> then see everything break, you HAVE to suspect the driver. this is 
> considered by 'normal' companies as a "show stopper", but just is not 
so in 
> their case. they just apologize for it, and tell you not to do it.
> 
> they gave me the email address of the serial driver developer. he was 
hired 
> as a contractor and now works for another company. again, i feel this 
> reveals their feelings that software is not as important as the 
hardware 
> they are developing.
> 
> the bag 'o screws..... i bet it was intended to be shipped to someone 
else. 
> it just points out another flaw in their system. they appear to be 
> full-throttle ahead of product development at the cost of total 
quality 
> control.
> 
> i will be building a multi-throttle system using the USB connection, 
and 
> keep the serial port for my hagstrom card. their serial driver was 
not a 
> "good citizen" (like those which share the printer port), and 
monopolized 
> the serial port whether or not i was running flightsim.
> 
> take care,
> 
>   - adm -
> 
> 
> At 09:34 AM 3/12/02 -0500, you wrote:
> >Alan
> >
> >Iam using the serial driver with FSUIPC in the throttle box and have 
had
> >no problem to date.
> >
> >
> > > They responded by mailing me a plastic bag with a bunch of screws 
in
> > > it.
> >
> >That is a new one I have not see before - I have used there tech 
support
> >after I plugged the power into
> >the wrong port and they mailed everything out fast.
> >
> >Sorry to hear about this.
> >
> >Ken Trager
> >
> >
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> 
> 
> ----------
> 
> Alan D. Mazurka                    Webspace Design & Implementation
> adm.design@verizon.net
> 
>